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LAWS OF THE STATE OF NEW YORK. YOU AGREE TO BRING ANY
CLAIMS AGAINST TRAVEL NETWORK USA, OR ITS PARENT AND
AFFILIATE ENTITIES, EXCLUSIVELY IN THE STATE OR FEDERAL
COURTS OF NEW YORK. IF ANY PROVISIONS OF THIS AGREEMENT
SHALL BE UNLAWFUL, VOID, OR UNENFORCEABLE, THEN THAT
PROVISION SHALL BE DEEMED SEVER ABLE FROM THIS AGREEMENT
AND SHALL NOT AFFECT THE VALIDITY AND ENFORCEABILITY OF
ANY REMAINING PROVISIONS.
Ground Transportation
Reservations:
We recommend to our clients to reserve a car ahead of time
(at no additional charge) to be guaranteed a car at time
of pick up. NEW YORK LIMO.COM will honor any
reservation made online no less than 12 hours before the
pick-up time. We can also provide you with a car at a
short notice by phone upon availability. All reservations
confirmed via email are guaranteed pick-up, However we can
not guarantee you availability when you call with a short
time notice.
No
Shows:
If you do not see your driver at a certain pick up point
do not leave the spot before calling the dispatch room
(must call # on your confirmation) We will connect you
together. If you leave without calling you will be billed
for the full price of the ride. If we do not hear from
you, the driver will wait up to 15 minutes at regular
pickups and up to 30 (or 60) minutes at inside airport
pickups after the scheduled pickup time then call the
dispatch room, we will then try to reach you by calling
you at your cell phone, your home phone, or your contact
person's phone all depending on the nature of the pickup,
we will even call your name on the airport intercom paging
system incase of an airport pick up. If we do not get a
response we will then release the car and you will be
billed for a No Show which will be the Full
Price of the ride. If you authorize the waiting time
the driver will wait up to 2 hours. If we do not hear from
you after the time frame, we will contact you again if no
contact is made you will get billed for the ride plus the
waiting time. Therefore A “No Show” fee is equal to
the trip cost plus applicable wait time fee will be
charged when the passenger fails to arrive at the
designated location.
If you cannot locate your Driver, Please call # on
your confirmation
to avoid a “No Show” fee.
Cancellations:
For
Sedans:
NEW
YORK LIMO.COM
gives you to cancel via email up to 24 hours
before the scheduled pick up time or 2 hours by phone
(must call # on your confirmation) to cancel the Sedan
Reservation without any charges. If you cancel the car
2 hours or les before your schedule pick-up time you
will be charged for the
full price of the ride. We ask you inform us of any
changes in your schedule in advance so we can avoid
unnecessary aggravations.
For
Stretch Limousines, Vans and SUV:
NEW
YORK LIMO.COM
gives you to cancel via email up to 24 hours before
the scheduled pick up time or 5 hours by phone (must call
# on your confirmation) to cancel the Limousine
Reservation without any charges. After the 24 hour
grace period and up to 4 hours before the scheduled
pickup time you will be charged 50% of the price of the
ride, The Vehicle Hourly Minimum (Most Cases 3
Hours) . If you cancel the car after the 4 hour
grace period or cancel on-location you will be charged for
the full price of the ride. This rule Does not
apply to Proms And Weddings accommodations Where in witch
case You Will Lose Your Initial Deposit If you Cancel At
Any Time. When you place a reservation you prevent us
from accommodating other individuals that are in need for
the same service you requested, Specially in The prom,
wedding and busy holidays season.
*Please note
that changing the pickup time is not considered as a
cancellation please be aware that you can change your
pickup time anytime you want without being charged any
fees and the charge of the ride remains the same up to
1 Hour before the pick up time for Sedan
Reservations and up to 4 Hours before the
pick up time for Limousine Reservations . After
which will be charged for the applicable waiting time. You
only get charged a Cancellation Fee when you cancel
the car after the grace period.
Damages
Resulting From Your Act:
NEW
YORK LIMO.COM
will charge you (as a client ) or (as a passenger)
the cost of cleaning the vehicle as result of you or your
authorized party Getting Sick in the Car . You also
agree and acknowledge to pay all the related fees and
charges to get the vehicle back to its normal working
condition. You could always avoid this fee by asking
the driver to pull over safely on the side or in any
service area so you can refresh yourself . You also
agree to pay for all and any damages TO OUR
VEHICLES ARISING OUT OF, OR IN ANY WAY CONNECTED WITH YOU
OR YOUR AUTHORIZED PARTY. REGARDLESS OF WHETHER SUCH
DAMAGES ARE BASED ON CONTRACT, STRICT LIABILITY, TORT OR
OTHER THEORIES OF LIABILITY, AND ALSO REGARDLESS OF
WHETHER NEW YORK LIMO.COM WAS GIVEN ACTUAL OR
CONSTRUCTIVE NOTICE THAT DAMAGES WERE POSSIBLE. Including
but not limited to burned seats, any technical or
mechanical failure to the equipment inside the vehicle,
missing items, or any body damages to the outside of the
vehicle during your or your authorized party
accommodations.
Account Restriction:
Incase of an unrestricted account, all individuals
calling NEW YORK LIMO.COM to request service on an
account number will be provided service even though
they might not have a voucher when they get in the car.
You understand that this provides little or no security on
the account and agree to pay all charges posted to the
account until you notify us of who you wish to restrict
from using your account in writing. You can always set up
a restricted account that will grant service to
only a voucher holder. You agree to pay for all charges
posted to the account by the authorized voucher holder and
acknowledge that you must inform us of any lost, missing
or stolen vouchers so we can put a hold on it. You agree
to keep those vouchers in a secured and safe place as it
might be used in an unauthorized manner.
Credit Card Transactions:
We only take an authorization on the card to guarantee
funds availability, it will show as (Pending funds) if you
check your credit card account statement on-line. The
authorization amount is usually higher than the expected
charges just incase if you decided to make some additional
stops you did not inform us of or changed your destination
.We will then only charge your card on the day of the ride
after swiping the card in the vehicle and giving you a
total of your charges. We request your credit card
information when you choose to pay cash as payment
option . So we can charge your card if you did not show up
or canceled after the mentioned cancellation grace period.
Passengers are obligated to ask the driver for a receipt
before leaving the car.
Disputes:
For Corporate clients with established corporate accounts
(Meeting the $500 a week minimum usage requirements), All
charges of the invoice will be considered correct and due
upon receipt. unless we receive a written objection within
30 days from the invoice date in writing. Copies of the
vouchers under dispute should be faxed or mailed to us and
the disputed charges or items should be indicated. All
disputes initiated after the allowed time frame period
will be considered final and none refundable.
For Individual accounts and personal profiles, All charges
applied to the customer's credit card will be considered
correct. unless we receive a written objection within 30
days from the charge date in writing. Copies of the credit
card statement or credit card slips or vouchers should be
faxed or mailed to us and the disputed charges or
items should be indicated. All disputes initiated after
the allowed time frame period will be considered final and
none refundable.
All disputes should be forwarded to our billing department
in writing and you are entitled not to pay the disputed
amount until resolved. Fax to : 718 229-8555. You might
also be entitled for a refund incase of a credit card all
upon our investigation results in the disputed amount.
Collection Fees:
You agree to pay all legal counseling fees,
litigation fees, legal fees, costs, accounting
fees, expenses and disbursements for all actions taken
prior to, during and subsequent to the initiation of
legal proceedings to collect payments due incase of
non-payment
Rates Changes:
NEW YORK LIMO.COM can change the rate book and any of the
services, charges, costs, fees and expenses at any time
without prior notice.
Itemized Invoices:
For Corporate clients with established corporate accounts
(Meeting the $500 a week minimum usage requirements),
Itemized invoices are being send regularly on a net 15
(Every 15 days) including a copy of signed vouchers by
passengers authorized to use the account.
For Individual accounts and personal profiles, Itemized
invoices are sent only when requested.
Payment Due Date:
For Corporate clients with established corporate accounts
(Meeting the $500 a week minimum usage requirements), All
payments should be received no later than 15 days
from the invoice date. Payments not received within the
time frame allowed shall occur interest charges added of
%18 yearly or %1.5monthly.
For Individual accounts and personal profiles, All
payments should be received after executing the
ride. For credit card holders the total charge will be
charged to their credit card after completion of ride.
Point To Point Fare:
Those are prices calculated based on mileage and zones
for sedan trips within towns in New York, New Jersey,
Connecticut and Pennsylvania States. Any other sedan trips
not found in the database would be priced at $2.00 per
mile. Corporate accounts that meet the minimum usage
requirements might eligible for special discounts
depending on volume. Check with an account sales
representative for special pricing on 3 frequent
destinations your company require.
Airport Prices:
Those are flat rates for trips to and from major and
private airports in the Tri-State area. Prices are based
on mileage and zones.
Hourly Rates:
Packages of Vehicles rented hourly regardless of the
traveling distance. Certain hourly minimums and
zones restrictions apply.
Wait Time:
A 25 minutes for domestic (45 minutes International) grace
period is allowed following the reported flight arrival
time for Inside Pickups only when Meet & Greet Service is
requested.
A ten 10 minute grace period is granted for all other
pick-ups. Waiting time will be charged at 10 minute
increments after the grace period for sedans.
NEW YORK LIMO.COM monitors all domestic
and international flights, billing starts after grace
period allowed from the official time of arrival (ETA).
For train station pick-ups, train schedules can’t be
monitored. Therefore, billing begins at the scheduled
pick-up time.
Stops:
New York Limo.com charges $10.00 for stops made within the
same town. $20.00 for stops made in towns within the route
of destination. Half of the price of towns not within the
route of destination. Some restrictions and special cases
may apply.
Courtesy stops, such as briefly
leaving the vehicle to pick up coffee, a newspaper or to
mail a letter, do not incur extra charges. However, if
longer stops or multiple stops are made you will be billed
stop charges. Picking up additional passengers will also
incur stop charges.
Tolls:
All round trip tolls are billed to the customer depending
on the route chosen. NEW YORK LIMO.COM will charge for all
round trip tolls to and from the designated destination.
Tolls charges are reimbursed to the driver. NEW YORK
LIMO.COM collect the tolls only, We don't charge them.
Meet & Greet:
NEW YORK LIMO.COM
Meet and
Greet Airport Service is offered at no charge. However
parking and waiting time charges (if incurred) will be
billed to your account or credit card. The
driver will be instructed to meet the passenger by the
baggage claim or customs with a sign that has his or her
last name on it, the driver will then escort the passenger
to the designated car location (Assisting with the
luggage). This package comes with a complimentary 25
minutes free for domestic flights and 45 minutes free for
international flights from the adjusted arrival time.
Parking:
All parking fees and other airport regulatory fees are
additional (usually $5.00-$7.00). We collect those fees
and reimburse the driver. We do not charge them.
Gratuity:
NEW YORK LIMO.COM does not apply any MANDATORY GRATUITIES
nor any HIDDEN FEES to it's clients however a tip can be
given separately to the driver upon the customer's
discretion and content. Tips can be given to the driver in
cash or added to the invoice upon the customer's
discretion and satisfaction.
FEES:
NEW YORK LIMO.COM will charge the standard %20
non-negotiable service fee on the total bill for ALL
non-corporate clients .This fee includes state and federal
taxes as well as credit card deductions and other
miscellaneous fees.
BABY SEATS:
NEW YORK LIMO.COM recommends that parents get their own
BABY SEATS however we can provide one for an additional
$25 (please include that when you place your reservation).
FOREIGN SPEAKING DRIVERS:
NEW YORK LIMO.COM can arrange foreign speaking drivers to
accommodate all your guests and clients needs AT NO EXTRA
CHARGE. Languages includes but not limited to (Spanish,
Russian, Arabic and German). Please keep us informed of
your arrangement ahead of time so we can better serve you.
Holidays Surcharges:
Holiday
and Severe Weather surcharge, may require minimum amount
of hours regardless of destination, will be charged to all
trips occurring on:
New Year's Day
Memorial Day
Labor Day
Christmas Day
Fourth of July
Thanksgiving Day
